Customer care
Returns, made simple.
We want you to love every stem. Contact us within 60 days of delivery to start a return. For damaged or missing items, we will refund or replace them.
60-day return window
Let us know within 60 days of delivery.
Original condition
Keep tags, wrappings, and your packing slip or order confirmation.
Damaged items covered
We will refund or replace damaged or missing items.
How it works
Three easy steps
-
1
Contact us
Tell us your order number and what you would like to return. Please contact us within 60 days of delivery: customercare@prestigebotanicals.com
-
2
Pack your items
Return items in original condition with tags and wrappings, along with a copy of your packing slip or order confirmation.
-
3
Send your return
Mail your package to the address below, writing your order number on the outside of the package.